Effective Date: January 1st, 2026
1. Overview
We are committed to providing quality products and transparent service. Please read this policy carefully before placing an order.
By purchasing from our website, you agree to the terms outlined below.
2. Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has been processed or shipped, it cannot be canceled.
3. Returns
Due to the nature of our products, we do not accept returns of opened or used items.
Returns may be accepted only if:
The item is unopened
The item is in its original condition
The return is requested within 14 days of delivery
Customers are responsible for return shipping costs unless the return is due to our error.
We reserve the right to refuse returns that do not meet these conditions.
4. Refunds
Refunds are issued only after returned items are received and inspected.
If approved, refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.
Refund processing times may vary depending on the payment provider.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery.
Please include:
Your order number
A description of the issue
Clear photos of the product and packaging
Failure to report damage within 48 hours may result in denial of a claim.
6. Non-Refundable Situations
We do not provide refunds for:
Incorrect shipping address provided by the customer
Delays caused by carriers or customs
Refused deliveries
Misuse or improper handling of products
Change of mind after shipment
7. Chargebacks
If you initiate a chargeback without first contacting us to resolve an issue, we reserve the right to dispute the claim and provide supporting documentation to the payment processor.
We encourage customers to contact support first so we can resolve concerns promptly.
8. Contact
To request a return or report an issue, contact:
Email: perfectbluelabs@gmail.com